Accout Changes

How can I change my password?
How can I change my plan?
How do I cancel my account?
I forgot my password, what do I do?
What happens to my numbers if I cancel my account?

Account Details

Do you ever send text messages to my members?
Do you have ads in your text messages?
Do you send out the messages for me?
How can I change my plan?
How can I view my invoices?
How do I cancel my account?
How do I know how many members are subscribed to my mobile communities?
How do I update my billing information?
How do you count the messages that I send?
Is my list of contacts secure? How do you protect my privacy?
Is there a limit to the number of members I can have in my mobile community?
Is there a limit to the number of messages I can send out?
Is txtEngage available outside of the U.S.?
What can I do with the comments and surveys I receive?
What can I do with the subscriptions I receive?
What happens to my numbers if I cancel my account?
Where is my data stored? How do you protect my data?
Who owns my data?
Who owns the phone numbers that I collect?
Will the message come from my mobile phone number?

Billing

Am I required to sign a contract?
How can I change my plan?
How can I view my invoices?
How do I cancel my account?
How do I update my billing information?
How much does txtENGAGE cost?
What counts as a message?
What payment methods do you accept?

Coupons & Promotions

Can I text coupons to my customers?

Facebook

Do I need to have my own Facebook account?

Getting Started

Do I need to install software?
Do I need to possess any technical knowledge or skills?
How do I promote this service to my customers?
How do I send a message?
How long does it take to set up an account?
What do I need in order to get started with txtENGAGE?
What do I need to use txtENGAGE?

Groups & Tags

Can I create multiple groups or lists?
How do I create groups or lists?
Who can I send a text message to?

Keywords

Are there restrictions on keyword names?
Can I have more than one mobile community?
How do Keywords work?
What is a Keyword?

Messaging

Can everyone receive text messages?
Can I receive message replies?
Do I need to know the mobile phone carrier of my members?
Do the members of my mobile community get charged to receive my messages?
Do you ever send text messages to my members?
Do you have ads in your text messages?
Do you send out the messages for me?
How do I send a message?
How do members opt-in to my mobile community?
How do members opt-out of my mobile community?
How do you count the messages that I send?
How long does it take for my contacts to receive the messages that I send?
How many characters do I get to use for my text message?
If a member opts out of my mobile community, can they re-join my mobile community again in the future?
Is there a limit to the number of messages I can send out?
Is txtEngage available outside of the U.S.?
What can I do with the comments and surveys I receive?
What can I do with the subscriptions I receive?
What counts as a message?
Who can I send a text message to?
Will the message come from my mobile phone number?

Mobile Community

Can I create multiple groups or lists?
Can I have more than one mobile community?
Can I text coupons to my customers?
Do the members of my mobile community get charged to receive my messages?
How do I create groups or lists?
How do I know how many members are subscribed to my mobile communities?
How do members opt-in to my mobile community?
How do members opt-out of my mobile community?
If a member opts out of my mobile community, can they re-join my mobile community again in the future?
Is there a limit to the number of members I can have in my mobile community?

Program Promotion

How do I promote this service to my customers?

Security

Do you ever send text messages to my members?
Do you have ads in your text messages?
How can I change my password?
I forgot my password, what do I do?
Is my list of contacts secure? How do you protect my privacy?
Where is my data stored? How do you protect my data?
Who owns my data?

Support

Do you send out the messages for me?
How can I change my password?
I forgot my password, what do I do?
What kind of support do I receive with my account?

 

How Does txtENGAGE Work? More Program Details... Learning Center